Pre-Sales Questions
I am
currently hosted at another hosting company and wish to move my web site to dmihosting,
how do I do that ?
You will have to order one of our hosting plans at http://www.dmihosting.com/members/order/index.php.
After which we will setup your account on our servers and send you an account
confirmation, which will include your new username, password and account info along with
many other helpful tips. Note: Keep this email. You will need it for future reference! You
will also need to contact your domain registrar company to help ensure that the transfer
of your domain happens from your current hosting company to dmihosting. This can be
achieved by giving them our DNS values. Finally, using a FTP (File transfer program) like
WS_FTP, CuteFTP, or FrontPage you will need to transfer your website from your current
hosting company to your newly established account with dmihosting.
Where do
I sign-up ?
Go to http://www.dmihosting.com/members/order/index.php
What are
your Primary and Secondary DNS numbers?
The name
servers are listed in your welcome email. If you have lost your
welcome email please contact the customer support dept to get
another copy.
What is
your spam and bulk e-mail policy?
dmihosting.com has a zero tolerance policy against spamming and bulk e-mail. Users who
Spam via e-mail, newsgroups, etc. are not allowed on our Network. If we receive complaints
of spamming and bulk e-mail, we will remove you from our network and terminate your
account immediately.
What form
of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Delta, Novus, Euro Card,
Checks, Money Orders, Wire transfers, Switch, Solo cards and debit cards.
What are
your server and network specifications?
We use Pentium Servers with Red Hat Enterprise Linux.
Where are
your servers located ?
Our Servers are hosted in a huge data facility in Tampa, Florida
with Major Tier 1 backbone
providers: Level 3 ,XO , Global Crossing, Aleron and Cogent at
DS3 - Gig Ethernet. Meaning, we have a HUGE connection directly
to the internet. Once connected to our network we have redundant
firewalls and Cisco routers
Do you
support Microsoft FrontPage Extensions ?
Microsoft FrontPage 98, 2000 and 2002 extensions are supported and included free of charge
in all of our packages.
Do you
support Active Server Pages (ASP) and Cold Fusion ?
At this point we do not support Active Server Pages or Cold Fusion as our servers run
RedHat Enterprise Linux while ASP and Cold Fusion run on Microsoft Windows NT platform. We
instead offer PHP, Perl and MySQL.
Do you
host international domain names ?
Yes we do.
Do you
provide dial-up Internet access ?
No
Do you
offer 24/7 technical support ?
Yes we do, please visit the support pages if you need assistance at http://dmihosting.com/support.htm
Is there
a money back guarantee?
Yes we offer an unconditional 30-day money back guarantee. so you may try out our great
hosting package without any risk.
Can you
register domain names for me ?
No, you will need to register the domain name yourself. We can recommend some very cheap
and reliable ICANN accredited registrars for your domain name. Go to http://gkg.net, domains are only $9.95 per domain.
Do you
have a hosting reseller or affiliate program ?
At the moment we do not offer such a program, however we do offer affiliate program for
our software, which is extremely rewarding; please go to http://dmisoftware.com
to learn more.
Can I
host an adult site ?
Absolutely NOT. We are 100% against adult and pornographic websites. If your site is found
to be hosting such material on our servers, your account will immediately be deleted.
Can I
access my domain name without putting "www." in front of it?
Yes. You can access your site at either "http://www.yourdomain.com" or
"http://yourdomain.com".
How do I
upgrade my plan?
To upgrade your account please contact our billing department at billing@dmihosting.com. In your request, specify
the plan that you would like to upgrade to along with the billing period, and a member or
our billing team will complete your upgrade and contact you within 24-hours.
Are monthly
payment plans available?
To keep running costs low, we
only offer Annual Billing plans.
How much
data transfer is sufficient for my site ?
It depends on the amount of traffic your site gets, If its a
personal site or a business startup then our beginner plan
which offers a generous 6 GB of transfer should be more than
enough. For professional businesses you can sign up for the
platinum plan for just under $10 you get 60 GB which is huge
even for the largest sites.
Are your
servers Windows NT or UNIX-based?
We use Redhat Linux Enterprise which is a Unix based operating system.
Can I pay
using a check or money order?
To pay by any method other than credit card please contact our billing dept at billing@dmihosting.com
How long
does it take to setup the account ?
Usually within a few hours (Max. within 24 hours)
How long
will it take to activate my domain name?
As we don’t register your domain name, it will depend on how long you take to get
your domain registered with your domain registrar. Usually it takes less than 30 minutes
to setup with your registrar. The DNS server entries take hardly a minute to setup with
your registrar. Once your domain is setup with our DNS name servers, it will take about
24-72 hours for your domain name to propagate on the Internet. This is a standard domain
propagation time and regardless of whom your registrar or hosting company is; will take
the same time.
I want to
compare your hosting plans ?
Go to http://dmihosting.com/compare.htm
Which
package should I choose ?
Go to http://dmihosting.com/compare.htm
and see that options suite your hosting needs best.
How do I
transfer files to my website?
Any FTP client (including CuteFTP, WS-FTP, etc.) can access our Web servers. You can also
use Microsoft FrontPage to transfer your files. Your username for FTP is the username@yourdomain.com
How do I
cancel my account?
You may cancel at anytime. If you cancel before the first 30 days, please refer to the
details under "Limited 30-day Money Back Guarantee." If
you cancel after the first 30 days from the opening of your account, you
will be obligated to pay all fees and charges accrued prior to the effectiveness of the
cancellation. dmihosting.com (Digital Millenium Inc.) will refund to you the prepaid fees
for basic hosting for the full months remaining after effectiveness of cancellation, less
any prior fees and charges, fee for the running month and an early
cancellation fee of $25. Accounts that are terminated by dmihosting.com
(Digital Millenium Inc.) will not receive any refund. All cancellations must be received
in writing as per the deadlines indicated; E-mail and fax notifications are acceptable for
cancellation please email cancellations@dmihosting.com
or fax to 1-530-325-5086. Once your email or fax is received we will forward you a
cancellation request form which must be filled out, signed and faxed to 1-503-568-1561
Limited 30-day Money Back Guarantee
If you are not completely satisfied with our services within the first 30 days from the
opening of the account, you will be given a full refund on your hosting fee excluding
setup fees and additional services. If paid by credit card, refunds will be issued to the
original credit card provided at the time of purchase. If your account has been cancelled
by us due to a breach of the terms and conditions on your part, you will not be eligible
for a refund.
Are there
any setup fees ?
Setup is FREE for all packages except the basic beginner plan of $3/Month on which a $5
One time setup fee applies.
Will
there be any ads placed on my Web site?
No. We give you full control of your Website, and do not require any of our logos or
advertisements to be placed on your Website.
Do you
offer telnet/shell access ?
No we don’t provide TELNET or Shell access due to security reasons, most commands
that are needed can be used via a FTP Program such as cuteftp, WS_FTP, etc.
How many
e-mail addresses do I get?
Depending on which package you choose it can vary from 3 for the basic plan to 500 for the
platinum. To view complete details please see the comparison table at http://dmihosting.com/compare.htm
How long
have you been in Business ?
We have been in business for over 8 years. Digital Millenium Inc. the parent company of dmihosting.com was started back in 1998. We are a privately owned, profitable, and
debt-free company. We have over 16,000 customers as of May 2006.
How long
does it take to get my domain working ?
It will take 24-72 hours after you make the DNS change with your registrar. This is the
standard Internet Propagation time and is the same of all registrars and hosting
companies.
What is
the Operating system of your servers ?
Redhat Linux Enterprise.
Do you
offer NT Hosting ?
No.
Do you
offer any e-commerce or shopping cart programs ?
No, we do not provide e-commerce or shopping cart software. However, our package comes
with its own cgi-bin. This means that you can install your own e-commerce or shopping cart
software on our server. We can provide you with all the necessary server paths for your
installation. Please note that we do NOT provide technical support for third-party
software. We can install Miva Merchant 2 for you but you will need to purchase a license
directly from Miva to activate your store.
Can I
have another provider be my DNS and have you host the Web site ?
No
Do you
offer dedicated servers or co-location services ?
No
What kind of
technical support is included ?
Any questions that you might have related to your Web
hosting account will be answered at no charge 24-hours a day by e-mail. Technical support
for software or services provided by third parties is NOT provided, but there are
extensive step-by-step tutorials for common programs in the support area at http://dmihosting.com/support.htm
How do I
know if you will be around in the next few years?
We continue to thrive and are one of the fastest growing businesses on the Internet. We
are a privately owned, profitable, and debt-free company.
What do
you consider excessive amounts of resources ?
A website is considered to be using "excessive amounts of resources" when the
website uses 10% or more of our system resources for 60 seconds or longer. There are
numerous problems that could cause such problems including: CGI scripts, FTP, HTTP, etc.
We reserve the right to suspend any hosting account that we feel is jeopardizing our
network.
Do you support anonymous ftp?
No.
How do I transfer my domain name
to dmihosting.com without experiencing any downtime ?
To avoid downtime, please follow these procedures:
1) Sign up for a Web hosting account using our online order form . Once your
account is setup, you will receive an e-mail from us with your FTP login information
2) Next, upload all of your files to our Web server.
3) After you're done uploading your files, contact your
domain name registrar and have your domain name pointed to our DNS numbers indicated
in your welcome email.
4) Now, be patient. It will take about 24-72 hours for your
registrar to update their DNS (the amount of actual time varies by registrar). Once it's
updated, your domain name will point to your new website that is hosted on our servers
automatically.
5) If you use e-mail associated with the domain name, we
recommend you check mail at both locations (with your previous hosting company and on our
mail server). Once you confirm that all e-mail settings and your website are properly
pointed to dmihosting.com, go ahead and cancel your account with your previous hosting
company.
What currency are your fees in ?
All Prices are quoted in US Dollars.
How much
does additional server space and bandwidth cost, if I go over the limit?
Extra space costs $1 per month for each additional 100 MB of server space. Additional
data transfer costs $1 per month for each additional GB.
What is
your level of uptime?
Uptime is averaged over the 12 months period excluding scheduled maintenance. We are
currently running at 99.9% uptime.
Do you
offer phone support?
In order to keep costs low, at this time we don't offer Phone Support.
Can I
have the name of any site you are currently hosting so I can check ping time?
Sure just ping
http://seeknclean.com
I have an intensive CGI script I
would like to run. What happens if it uses too much of the server? Will you shut me down?
If we find that a script you are running is draining more than your fair share of the
server's resources we will give you a warning and ask that you discontinue its use, or
trim it down. If you are looking to run such scripts we suggest you get a dedicated
server.
Do you
support MySQL?
Yes
Do I get
access to the server root with my account?
Absolutely NOT
Can I upgrade my plan at any time?
Yes
Do I have access to my account 24
hours a day?
Yes
Do you allow warez, cracks sites
or content?
No. Please read our terms and conditions and AUP agreement at http://dmihosting.com/terms.htm
Do you
allow MP3 sites?
No
Can I order even though I do not
live in the US?
Yes, you can still order with us. We can host all international domain names and
accept many different forms of payment, including credit/debit cards, checks, money
orders, Wire Transfer, Paypal, etc.
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