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Frequently Asked Questions

Billing and Accounting Questions

What form of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Delta, Novus, Euro Card, Checks, Money Orders, Wire transfers, Switch, Solo cards, debit cards.

 

How do I upgrade my plan?
To upgrade your account please contact our billing department at billing@dmihosting.com . In your request, specify your account information, the plan that you would like to upgrade to along with the billing period, and a member or our billing team will complete your upgrade and contact you within 24-hours.

 

Are monthly payment plans available?
Yes, but only for the Platinum Plan found at http://dmihosting.com/plan_platinum.htm

 

Can I pay using a check or money order?
To pay by any method other than credit card please contact our billing dept at billing@dmihosting.com

 

How do I cancel my account?
You may cancel at anytime. If you cancel before the first 30 days, please refer to the details under "Limited 30-day Money Back Guarantee." If you cancel after the first 30 days from the opening of your account, you will be obligated to pay all fees and charges accrued prior to the effectiveness of the cancellation. dmihosting.com (Digital Millenium Inc.) will refund to you the prepaid fees for basic hosting for the full months remaining after effectiveness of cancellation, less any prior fees and charges, fee for the running month  and an early cancellation fee of $25. Accounts that are terminated by dmihosting.com (Digital Millenium Inc.) will not receive any refund. All cancellations must be received in writing as per the deadlines indicated; E-mail and fax notifications are acceptable for cancellation please email cancellations@dmihosting.com or fax to 1-530-325-5086. Once your email or fax is received we will forward you a cancellation request form which must be filled out, signed and faxed to 1-503-568-1561

 

Limited 30-day Money Back Guarantee
If you are not completely satisfied with our services within the first 30 days from the opening of the account, you will be given a full refund on your hosting fee excluding setup fees and additional services. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund.

 

Are there any setup fees ?
No. Setup is FREE

 

How much does additional server space and bandwidth cost, if I go over the limit?
Extra space costs $1.00 per month for each additional 100 MB of server space. Additional data transfer costs $1 per month for each additional GB.

 

Is there any charge to transfer my domain name to dmihosting.com?
No.


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