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Frequently Asked Questions

DNS Questions

What are your Primary and Secondary DNS numbers?

The name servers are listed in your welcome email. If you have lost your welcome email please contact the customer support dept to get another copy.

 

How long will it take to activate my domain name?
As we don’t register your domain name, it will depend on how long you take to get your domain registered with your domain registrar. Usually it takes less than 30 minutes to setup with your registrar. The DNS server entries take hardly a minute to setup with your registrar. Once your domain is setup with our DNS name servers, it will take about 24-72 hours for your domain name to propagate on the Internet. This is a standard domain propagation time and regardless of whom your registrar or hosting company is; will take the same time.

 

How long does it take to get my domain working ?
It will take 24-72 hours after you make the DNS change with your registrar. This is the standard Internet Propagation time and is the same of all registrars and hosting companies.

 

How do I transfer my domain to dmihosting.com without experiencing any downtime ?

To avoid downtime, please follow these procedures:

1) Sign up for a Web hosting account using our online order form .
Once your account is setup, you will receive an e-mail from us with your FTP login information


2) Next, upload all of your files to our Web server.


3) After you're done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers indicated in your welcome email.


4) Now, be patient. It will take about 24-72 hours for your registrar to update their DNS (the amount of actual time varies by registrar). Once it's updated, your domain name will point to your new website that is hosted on our servers automatically.

 

5) If you use e-mail associated with the domain name, we recommend you check mail at both locations (with your previous hosting company and on our mail server). Once you confirm that all e-mail settings and your website are properly pointed to dmihosting.com, go ahead and cancel your account with your previous hosting company.

 

Will hosting my domain(s) with you require me to change my registrar?

No, you only need to have your domain pointed to our name servers.

 

This does not mean changing your registrar but simply requires a "host" modification at your current registrar to allow you to use your domain name on our network.

Do I have access to my zone file and will I be able to make changes?
No, If you need to make changes to your zone file please inform us with your request and we will make the change for you.

 

How often do your name servers reload ?
Our name servers reload daily at midnight.

 

Do you offer URL forwarding?
No we do not.


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