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Frequently Asked Questions

Website Related Questions

I am currently hosted at another hosting company and wish to move my web site to dmihosting, how do I do that ?
You will have to order one of our hosting plans at http://www.dmihosting.com/members/order/index.php. After which we will setup your account on our servers and send you an account confirmation, which will include your new username, password and account info along with many other helpful tips. Note: Keep this email. You will need it for future reference! You will also need to contact your domain registrar company to help ensure that the transfer of your domain happens from your current hosting company to dmihosting. This can be achieved by giving them our DNS values. Finally, using a FTP (File transfer program) like WS_FTP, CuteFTP, or FrontPage you will need to transfer your website from your current hosting company to your newly established account with dmihosting.


What are your Primary and Secondary DNS numbers?

The name servers are listed in your welcome email. If you have lost your welcome email please contact the customer support dept to get another copy.


Why can't I view my website from my Internet browser?
If your domain name is not pointed to our DNS numbers, you will need to make this change in order for your website to become active.


What does my main page need to be called?
You can use any of the following (listed in order of priority): index.htm index.html index.shtml index.shtm index.php index.php3 default.htm


How do I create a .htaccess file?
You can use any text editor to create a .htaccess file. Do not use Microsoft Word or Wordpad. Create a file and save it as "htaccess.txt". After you have uploaded it to the directory you wish to use it in, rename it to be ".htaccess". You can now edit your file as needed.


Where are my raw log files?


Will my Log files be counted towards my disk space quota?

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