Frequently Asked Questions

• Pre-Sales Questions
• Account Cancellation
• Additional Services
• Apache Web Server
• Bandwidth Data Transfer
• Billing and Accounting
• CGI/PERL, SSI, PHP Scripting
• Customer Support
• Disk Space Quotas

• DNS
• EMAIL
• FTP (File Transfer Protocol)
• MS-FrontPage
• MySQL
• Supported Applications
• Terms of Service
• Log Files, Webstats
• Website

Log Files, WebStats and Urchin Questions

• How can I tell where all the traffic is coming from?
• How often are the Webalizer WebStats updated?
• Where can I find additional help for Webalizer WebStats?
• My Log files are taking too much space. Why?

How can I tell where all the traffic is coming from?
Check your website stats in your members area control panel

How often are the Webalizer WebStats updated?
Webalizer statistics are updated once a day at midnight.

Where can I find additional help for Webalizer WebStats?
Please visit http://webalizer.com/webalizer_help.html

My Log files are taking too much space. Why?
You probably haven’t activated the compression feature on your log files. To automatically compress log files when they get too big, ftp to your site and go to /etc, download the file logrotate.conf in ASCII mode, open with Notepad.exe, uncomment the line that reads compress so #compress becomes compress Then save the file and upload in ASCII mode back to /etc folder.